TailoredMail's Privacy Policy

TailoredMail, Vizu.al and Proze.io (our three email solutions) are committed to creating a safe and trusted communication platform for the modern digital marketer and their contacts. In this privacy statement, we will explain how we collect, use, and protect data pertaining to our customers and data about individuals, stored in our application by those customers.

Customers who use our application

We limit collection of customer data to things that are necessary for us to provide service and data about your use of our application to provide support, monitor compliance, and improve our services. All data stored and collected is shared only with trusted 3rd party service providers who, like TailoredMail, are listed on the United States Department of Commerce’s Privacy Shield List, and then only for the purpose of providing service or support to you as a customer (e.g. cloud infrastructure, CRM, secure billing). It is not shared, rented or sold to any 3rd party for their own use. We may decide to use de-identified, aggregate data about our customers’ use of our application for our marketing purposes. We may also use your company name when we discuss TailoredMail to prospects or to the press.

Recipients of our customer's email messages

As a recipient of our customers’ marketing messages, we will track whether you receive, open, click a link or image within, or share that message. Our customers can see this data and use it for their marketing purposes. We also store and track whether you opt out in order to promote compliance and ensure your request to discontinue contact is honored for the life of that customer’s account. TailoredMail may use opens, clicks, opt out and other tracked data for any recipients of our customers’ messages to monitor customer compliance, provide support, and measure our service’s effectiveness. We will not share specific data about any recipient with any 3rd party, except where necessary to provide our services and never for that 3rd party’s own use.
 
You have the right, at any time, to request access to a copy of the data stored (or outright removal of your data) by a specific TailoredMail customer pertaining to you. These requests will be referred to that customer and, upon their consent, we will disclose that data. It is necessary that we involve our customer to ensure that the request and any modifications to your data are reflected not just in the TailoredMail account, but in all systems in which that data resides, and so that we fulfill contractual obligations to that customer regarding data disclosures. You may, without any notice to any customer, ask that we opt-out your email address from one, many, or all customer lists on which it’s included. Any request for access or opt out should be sent via email to privacyinfo@TailoredMail.com. Requests for data, as well as opt-out (unsubscribe or data-removal) will be fulfilled within two business days.
 
TailoredMail will respond to and cooperate with any lawfully issued subpoena or other legal requirement to provide any of the above data.

A note about the data stored within TailoredMail

Contact data uploaded by TailoredMail’s customers is stored on servers that offer reasonable protection for non-sensitive, directory information (name, email address). The application is not designed to store, nor are our customers allowed to store sensitive personal information (SPI) or financial data (e.g. credit card information). We reserve the right to monitor customers’ contact lists, content, response data and account activity to enforce our Terms of Use. Access to customer data is restricted to only those TailoredMail employees who need that access to support the application, enforce our Terms of Use, or perform tasks vital to ensure the stability of or improve the functionality of the application.
 
In the event of a customer’s account closure, TailoredMail will retain data stored on the application’s servers for 30 days, at most, after which that data will be aggregated and deleted.

TailoredMail and Privacy Shield

TailoredMail complies with the EU-U.S. and Swiss-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.  TailoredMail has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/ .
 
In this privacy policy, we commit to upholding the Privacy Shield principles and outline our data collection, use, and disclosure practices. If any of our outlined practices are at odds with the Privacy Shield Principles, the Principles take precedence.
 
The collection, storage, and/or onward transfer of personal information originating in the EU, as with all personal information stored by TailoredMail, may be accessed by that data subject by contacting privacyinfo@TailoredMail.com with a clear request for disclosure. We may ask the requestor to verify their identity when reasonable to do so. For any onward transfer to a third-party processor related to providing TailoredMail’s services, TailoredMail assumes potential liability for the appropriate protection of that data.
 
In compliance with the Privacy Shield Principles, TailoredMail commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact TailoredMail at: 
 
TailoredMail
915 118th Ave SE, Suite 290

Bellevue, WA 98005
privacyinfo@TailoredMail.com
 
TailoredMail will make any reasonable effort, in concert with the TailoredMail customer(s) involved (if any), to address and correct the issue, including editing or removing any data stored pertaining to that individual. Any unresolved Privacy Shield complaints will be referred to JAMS, our chosen alternative dispute resolution provider in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint.  The services of JAMS are provided at no cost to you.  Should this arbitration fail, the complaint may be subject to binding arbitration before the Privacy Shield Panel, in accordance with the Privacy Shield Agreement.
 
As stated elsewhere in this policy, TailoredMail is required to comply with certain requests from law enforcement and the U.S. government to provide data. Further, TailoredMail is subject to the investigatory and enforcement powers U.S. Federal Trade Commission.

Individual Rights To Access/Amend/Delete Your Data

Individuals whose data is stored on behalf of our customers always have the right to access/amend/view/delete your personal data stored in our system. In every email communication sent within our application, a link to opt-out – as well as make a request to view or delete your personal data are provided. Opt-out requests are immediate and confirmation is provided in the web page upon execution. Requests to view, amend or delete your data will be fulfilled within ten business days, and you will receive email confirmation from TailoredMail when these requests are completed.
 
At any time you may also submit your requests to opt-out, view/amend your data, or seek data removal by contacting us here:
 
TailoredMail
915 118th Ave SE, Suite 290

Bellevue, WA 98005
privacyinfo@TailoredMail.com
 
Please include the name of the company that sent you the email communications, and the details of your request. We will respond to you and confirm execution of your request within ten business days.
 
TailoredMail is responsible for the processing of Personal Information it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

The Data We Collect

1. When you visit our website
    a. IP address.
    b. Browser (including version).
    c. Cookies. We store cookies in your browser to track page visits and activity related to our site. We do not track your activity elsewhere on the Internet.
2. When you receive a message from our customers
    a. Open tracking. TailoredMail uses a web beacon to track whether or not you open messages sent to you by our users.
    b. Click tracking. TailoredMail uses link wrappers to track when you click on content. A click also registers as an “open”.

When We Disclose Your Data

1. For legal purposes. If we are approached with a lawfully issued subpoena or other legal requirement or legal process to provide information, we will do so within the confines of that request. This may include providing your data or data about you to our legal representatives and any other parties associated with the legally binding request such by public authorities, such as law enforcement.

2. In the event of sale or merger. If TailoredMail is sold to or merged with another service provider, your data may be transferred to that entity.
 
3. Under no circumstances will TailoredMail disclose, share or rent your information to a third-party business entity, except for the reasons described in 1 & 2 above.

© 2017 by TailoredMail. All Rights Reserved. Privacy Policy